Responsible for monitoring CATO Networks global network which includes Cato’s servers, Network equipment and SaaS application.
Interface with multiple teams from business areas, Support, R&D and management as a team representative on major incident bridges.
Implementing timely solutions to customer issues or escalating to another team internally when needed.
Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, netflow etc).
Provide T2 support for CATO Networks customers around the world.
Working directly with worldwide service providers and vendors (ISPs) to provide last mile monitoring service for Cato’s customers.
Minimum of two (2) years’ experience in technical support role / NOC experience
Experience with IT support including operating systems, applications, and networks
Excellent verbal and written communication skills are required
Knowledge of TCP/IP, HTTP, TLS, SSL Network fundamentals and commonly-used network protocols.
Knowledge of switching and internet routing technologies and strong network diagnostic skills.
Understanding of network monitoring concepts and management tools.
Highly customer-oriented with strong interpersonal skills, including the ability to effectively work with people in your immediate team and with departments in or outside of the company, as well as work independently as required.
Ability to work under pressure, in stressful situations and in a 24x6 production environment while balancing multiple priorities.
Ability to assess and prioritize faults, and respond or escalate accordingly.
High-level English - Excellent verbal and written communication skills are required
Fast learner in a rapidly changing environment.
Excellent organizational, interpersonal and time management skills
Manage shifts - advantage
Please send your CV to: catonetworks.E2.01D@applynow.io