GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.
Our Customer Experience team is looking for a Content Quality Assurance agent to join our growing team.
What You’ll Do:
Audit calls, chats, emails, and social media posts daily to ensure our customer service aligns with our guidelines and standards.
Join daily meetings to collaborate with our two global teams.
Review, edit and improve communication materials (e.g scripts, communication emails) according to the company’s best practices, brand, and voice.
Review customer feedback and data to improve overall customer experience.
Highlight bottom scoring agents to share feedback with the relevant teams for follow-up.
What do you need to have?
Minimum of 1-year Customer Service QA experience for a global company
Experience with North American customer base - a must
Proficiency in English written communication skills - a must
Working knowledge of customer service tools (Zendesk is a plus!)
You are attentive to both small details and the bigger picture
You have a can-do attitude and are ready to be a team player and work with both cross-company and global teams
You are a quick learner and self-motivated
Position located in Ramat HaChayal, Tel Aviv.