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    hr-israel
    Apr 29, 2021

    CRM (Salesforce) Business Analyst

    in Job Board

    As CRM Business Analyst at FXCM, you will have the exciting opportunity to be the go-to person for the robust Salesforce CRM ecosystem. Emphasis will be on working with internal SMEs/Managers/Developers on developing new and improving existing workflows and functionalities.

    Primary Responsibilities:

    · Collaborate with business subject matter experts to assess business processes and identify opportunities for process transfer or optimization to increase efficiencies and reduce operational risk

    · Secure database hygiene, integrity, and transparent manipulation; master customization and automation functions to enable FXCM to provide outstanding client service

    · Provide team training on CRM functions and enhancements to enable the team to translate complex data output, reporting, and business requirements into org's processes

    · Develop requirement specifications and user acceptance testing strategies for solutions within Salesforce

    · Design, build, test and deploy enhancements using industry best practices

    · Constant evaluation to ensure Salesforce security

    · Preparing and maintaining documentation on process flows and projects

    · Work closely with developers along with business to ensure technical compatibility and end user satisfaction

    · Work closely with QA and UA testing teams to ensure new and existing functionality is properly implemented

    · Provide peer-to-peer best practice sharing

    · Develop user guides/manuals and training materials

    · Write business requirement documents for external and internal development

    · Analyze and create Business requirements and procedures, and provide solutions

    · Responsible for Security/Access settings. Manage access and permissions through User Setup, Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, and Security


    Qualifications:

    • Must be eligible to work in Israel

    • English at a professional level (written and verbal)

    · 2+ years of experience as a software business analyst or relevant experience

    · Hands-on experience administering and developing Salesforce instances and working with Salesforce related apps is a plus

    · Strong attention to detail, with great analytical, problem-solving, collaboration, and communication skills

    · Experience in working in a dynamic Agile project delivery environment

    · Engineering or programming background is a plus

    · Experience managing a small team is a plus

    · Business Process Optimization/Management experience strongly preferred

    · Willingness to learn/grow with Salesforce's ever-changing environment


    Office Location: Har Hotzvim, Jerusalem (Work is from home until government restrictions are lifted.)

    Hours: Full time, 42.5 hours per week; Sunday-Thursday OR Monday-Friday, with Friday as a shortened day. (PLUS 20 vacation days a year and holidays)


    Prior to submitting your resume, the firm requests that you do the following:

    Review the firm’s website thoroughly:

    To apply send your CV in English to: (Please specify in your e-mail which position(s) you are applying for.)

    Equal Opportunity Employer

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