A fast-growing e-commerce retailer is looking for a talented Customer Marketing Specialist to join its Herzliya-based marketing team!
All candidates will be responsible for delighting and engaging customers through a compelling program of customer advocacy, loyalty, and retention. This position will report to the Head of Marketing Operations
Responsibilities:- Manage and maintain customer engagement and advocacy programs (reviews, loyalty, refer-a-friend, and brand ambassadors) to continue ensured activation and conversions throughout the customer journey, from purchase through retention and advocacy.- Work in conjunction with the broader team including designers, email marketers, and developers to create and manage campaign messaging, creative and approvals.- Identify strong UGC and work with the entire team to leverage through different marketing channels.- Measure the effectiveness and ROI of customer engagement efforts and drive continuous improvements.- Identify and build rapport with customers to increase their growth in the loyalty program, referrals, advocacy, and lifetime value.
Requirements:- A passion for serving and understanding customers.- Strong communication and interpersonal skills.- Comfort analyzing and evaluating campaigns to enable data-driven recommendations- Native English (written and oral).- Understanding of the US or other Anglo e-commerce consumer markets.
For more information or to apply send your CV to firstname.lastname@example.org with “Customer Marketing Specialist" in the subject or apply directly via www.urbanrecruits.co.il