A fast-growing diamond bridal jewelry ecommerce retailer is looking for a Customer Retention Specialist to join its Herzliya-based marketing team!!
All candidates will be responsible for delighting and engaging customers through a compelling program of customer advocacy, loyalty and retention. This position will report to the Head of CRM.
Responsibilities: - Manage and maintain customer engagement and advocacy programs (reviews, loyalty, refer-a-friend, and brand ambassadors) to ensure continued activation and conversions throughout the customer journey, from purchase through retention and advocacy. - Work in conjunction with the broader team including designers, email marketing, and developers to create and manage campaign messaging, creative and approvals. - Identify strong UGC and work with the entire team to leverage it through different marketing channels. - Measure the effectiveness and ROI of customer engagement efforts and drive continuous improvements. - Identify and build rapport with customers to increase their growth in the loyalty program, referrals, advocacy, and lifetime value.
Requirements: - A successful candidate will have a passion for serving and understanding customers. - Strong communication and interpersonal skills - Comfort analyzing and evaluating campaigns to enable data-driven recommendations - Native English (written and oral) - Understanding of the US or other Anglo ecommerce consumer markets
For more information or to apply send your CV to email@example.com with “Customer Retention Specialist" in the subject or apply directly via www.urbanrecruits.co.il