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    Eden Abohasira
    Dec 09, 2021

    Customer Service Rep!

    in Job Board

    a new-age travel startup, disrupting the ski holiday industry, is scaling rapidly and looking for talented and ski-passionated Customer Service Representatives to join our awesome team in Israel.

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate ski evangelists!

    **Responsibilities**

    Communicate with customers via phone, email and chat

    Provide knowledgeable answers to questions about product, pricing and availability

    Work with internal departments to meet customer's needs

    Data entry in various platforms

    Serve as the main point of contact for our customers throughout their journey

    Represent the voice of the customer and influence the product development roadmap

    **Requirements**

    Ski experience - At least 2 - 4 ski trips made in European ski resorts

    At least 1 - 3 years of relevant work experience

    Excellent English & Hebrew communication and presentation skills

    Excellent phone etiquette and excellent verbal, written, and interpersonal skills

    Ability to multi-task, organize, and prioritize work

    Experience working with support and CRM systems, preferably the following platforms: Hubspot, Zendesk and Intercom - advantage

    **Benefits**

    Be part of a funding team in a growing startup environment

    Training & Development

    Pension Plan

    ₪800 Monthly food expenses

    The job is on a full-time basis from our offices in Tel Aviv.


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