This Tel Aviv company is an industry-leading tech agency providing various solutions for outstanding digital marketing. Hand in hand with their technology, they offer a comprehensive service specialized in paid marketing models. Their vision is to create effortless marketing for any entity that seeks to promote a product, business, or activity. Therefore, they have the vision to develop the most innovative and advanced solutions in order to achieve a state of effortless advertising for their clients.
They are looking for a motivated, technology-oriented Customer Success Manager to join their Marketing Cloud Solutions. You will be responsible for leading the process from creation to implementation, in addition to managing and growing our digital community. As a multi-discipline role, the job will include many digital product-related management aspects, from providing technical support to customers to content creation, feature specifications, social media management, and more.
Responsibilities: - Master and understand the current technical knowledge of all company platforms.- Provide customer service and ensure customer retention.- Define, monitor, and optimize KPIs and success metrics crucial to our business and customers.- Generate relevant content to support marketing and sales efforts.- Establish and maintain long-term relationships with community members - QA for existing and new features in all company platforms
Requirements: - English mother tongue or native level - MUST!- Bachelor's degree.- Service-oriented personality with a can-do attitude.- Self-learning, analytical, problem-solving, and able to work under pressure.- Excellent written & interpersonal communication skills.- Technical skills for guiding customers through technical processes.- Comfortable leading workshops and training sessions.- Experience with HubSpot Service hub - advantage.- High intelligence
For more information or to apply send your CV to email@example.com with "Customer Success Manager" in the subject or apply directly via www.urbanrecruits.co.il