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    emily
    Aug 30, 2021

    Customer Success Manager (EN, FR, DE)

    in Job Board

    This Customer Success Manager position is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. This position has openings in three languages; English, French, and German! This company located in Tel Aviv is an energetic, empathetic, and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.


    Responsibilities:

    - Build strong relationships with clients to understand their needs and ensure their success - Serve as the main point of contact and liaison between clients and the rest of the team - Empower customers to connect their goals and challenges with the solution and realizing their full potential by staying in touch with them - Take ownership of new accounts and manage their onboarding - Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product - Build, own, and execute client success and engagement plans - Navigate client organizations to uncover additional product applications & opportunities for partnership - Spearhead internal cross-functional improvement projects - Represent the voice of the customer and influence product development roadmap - Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


    Requirements:

    - 3+ years of B2B SaaS customer success, account management, or consulting experience - Superb written and verbal communication skills (Hebrew and English) - Positive attitude, empathy, and high energy - Ability to take initiative and adapt - Prior experience in strategy consulting - advantage - Strong customer-facing and presentation skills with the ability to establish credibility with executives - BA or BS degree - For English- speaking position: German or French speaker - Advantage - For French-speaking position: Native French speaker and high-level English – must - For German-speaking position: German as a native speaker- Must


    For more information or to apply send your CV to jobs@urbanrecruits.co.il with "Customer Success Manager" in the subject or apply directly via www.urbanrecruits.co.il



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