This Customer Success Manager position is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. This position has openings in three languages; English, French, and German! This company located in Tel Aviv is an energetic, empathetic, and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
Responsibilities:
- Build strong relationships with clients to understand their needs and ensure their success - Serve as the main point of contact and liaison between clients and the rest of the team - Empower customers to connect their goals and challenges with the solution and realizing their full potential by staying in touch with them - Take ownership of new accounts and manage their onboarding - Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product - Build, own, and execute client success and engagement plans - Navigate client organizations to uncover additional product applications & opportunities for partnership - Spearhead internal cross-functional improvement projects - Represent the voice of the customer and influence product development roadmap - Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
Requirements:
- 3+ years of B2B SaaS customer success, account management, or consulting experience - Superb written and verbal communication skills (Hebrew and English) - Positive attitude, empathy, and high energy - Ability to take initiative and adapt - Prior experience in strategy consulting - advantage - Strong customer-facing and presentation skills with the ability to establish credibility with executives - BA or BS degree - For English- speaking position: German or French speaker - Advantage - For French-speaking position: Native French speaker and high-level English – must - For German-speaking position: German as a native speaker- Must
For more information or to apply send your CV to jobs@urbanrecruits.co.il with "Customer Success Manager" in the subject or apply directly via www.urbanrecruits.co.il
