CUSOMER SUCCESS REP NEEDED- ENGLISH SPEAKER
Responsibilities:
-Create ambitious department KPI’s and bring them to fulfillment. Manage, prioritize, and oversee the daily tasks of the Customer Success Team in all media. -Own all Customer Success infrastructure, bring together systems in a customer-focused way to enable great Customer Services. -Build a 24/7 team, focused on customer satisfaction and KPIs. -Gain insights for customer success functions through data analysis. -Create robust and scalable processes to meet the company’s high growth. -Lead and own CS-related projects that require coordination and communication with other departments. -Be involved in all aspects of support. -Represent the voice of the customer. -Provide customers with outstanding service and support and make our customers happy! -Measure the effectiveness of customer success and enhance effectiveness and efficiency through technology and personal touch. -Be the final tier for all CS needs. -Help maintain and create the voice of the brand.
Requirements:
-Excellent communication and customer relationship skills -Ability to influence, confidently handle challenges, and resolve issues. -Ability to work under pressure in a fast-paced, ever-changing environment. -Driven, self-motivated, enthusiastic. -Proven track record of meeting and exceeding targets and goals. -high level of attention to detail. - 2+ years of professional experience in ticketing platforms (Gorgias, Zendesk etc ) -Strong mentorship skills and experience leading through indirect relationships. -High degree of confidence working with CS platforms. -Due to the global nature of the role, from time to time, there will be a need to work outside of normal business hours. -Native English, both in written and verbal communication – Must -1+ years of managerial experience – a significant advantage -1+ years of customer service experience with B2C online - a significant advantage -Previous experience with managing customer service teams – a significant advantage
