A growing eCommerce tech start-up is looking for an Enterprise Customer Success Manager to join their Tel Aviv team.
Working Days: Mon – Fri
The Enterprise Customer Success Manager will demonstrate core traits of ambition and daring, genuine curiosity about customer’s business needs, strong technical orientation and ability to fine tune solutions.
Responsibilities:
- Manage the post-sales relationship for corporate and enterprise accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests.
- Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value
- Meet assigned targets for renewal and growth objectives in assigned accounts.
- Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
- Ensure the customers receive the utmost value of the company's product.
- Actively grow the existing account base to identify new value creation opportunities.
Requirements:
- 4+ years of experience as CSM/AM or equivalent customer facing roles in international enterprise B2B customer management
- Proven experienced with owning customer’s renewals and expansions technically and commercially
- Exceptional customer orientation, interpersonal, listening, written and verbal communication skills
- Ability to lead and motivate, develop clear and creative solutions to problems and manage multiple initiatives simultaneously.
- Independent, proactive and out of the box thinker
- English fluency both verbal and written
- Experience in working with e-commerce clients and understanding e-commerce analytics - Big advantage
For more information or to apply send your CV to jobs@urbanrecruits.co.il with "Enterprise Customer Success Manager" in the subject or apply directly via www.urbanrecruits.co.il
