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    Dina Ben-Gershon
    Jun 27, 2021

    Level 2 Computer Techinician

    in Job Board

    Level 2 Computer Techinician

    Position Entails:

    • Advanced understanding of operating systems, business applications, printing systems and network systems.

    • Interpersonal skills such as, communication, active listening and professional level customer-care.

    • Diagnosis skills of technical issues.

    • Ability to multi-task and adapt to changes quickly.

    • Service awareness of all organization’s key services for which support is being provided.

    • Understanding of support tools, techniques, and how technology is used to provide services.

    • Typing skills to ensure quick and accurate entry of service request details.

    • Self-motivated with the ability to work in a fast -paced environment.

    • Knowledge of when it is appropriate to escalate matters.

    Knowledge, Skills, and/or Abilities Required:

    • Minimum 3-5 years’ experience in providing IT support at an MSP or similar IT organization is required.

    • Minimum 3-5 years’ experience with MS Windows 8/10 desktop operating system required.

    • Minimum 3 years’ experience with AD, Office365 and DNS required

    • Minimum 2 years’ experience with MS Office 365 required.

    • Minimum 3 years’ experience using RMM and PSA tools is required.

    • Minimum 1-year experience using any kind of ticketing system is required.

    • Passion for teamwork, continuing education, problem solving, exceptional customer service and communication skills is required.

    Work from home

    US hours Email: dbengershon@outsourcingtoisrael.com

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