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    Nicole Azizian
    Mar 06

    Online Support Specialist

    in Job Board

    We are Papaya Gaming, a Tel Aviv-based mobile games startup with one of the fastest-growing rates in the market in 2020 and millions of players worldwide.

    Love to play games? Want to join an exciting gaming Startup?

    We are looking for a sharp thinker, quick learner and motivated multi-tasker to join our team as a Customer Support Representative.

    Responsibilities

    • Be the point of contact for our players

    • Provide comprehensive information regarding the products and services offered by us.

    • Work closely with other departments to solve player’s technical and payment issues

    • Phone and Chat support

    • Payment Support - supporting failed payments and closing payment with the customer of the phone


    Requirements


    • English proficiency both spoken and written - mother tongue - a must

    • Online support (emails/chat)- a must!!

    • Customer-oriented, ability to assure customer engagement by managing support queries

    • The ability to address with complaints and resolve conflict in a professional and decisive manner

    • Time management skills to enable prioritization of tasks

    • Strong troubleshooting and problem-solving skills.

    • Have a Can-do approach, be creative and committed to contributing ideas and practical solutions to the team

    • Strong ability to operate multiple applications and platforms at a time.

    • Attention to detail and ability to multi-task in a high-pressured environment - a must

    • A Team player

    • Has to have experience with payment processors - an advantage

    • Previous work experience in customer service in a gaming company is a huge advantage!

    • Have an iPhone or iPad is a must - product only offered currently on it

    cv- nicole@papayagaming.com

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