Join our growing team and become a product expert, learn how to analyze data inquiries, and help us strengthen our relationships with our customers! The Product Support Specialist position sits at the heart of SimilarWeb, interfacing on a day to day basis with all divisions of the company, especially between Account Managers, Product, and R&D.
As a Product Support Specialist at SimilarWeb, you will:
- Provide our customers with high quality, personalized support primarily by email, fostering close customer relationships.
- Become an expert user of all SimilarWeb products.
- Investigate customer issues to identify bugs and communicate these incidents internally.
- Provide feedback to our Product team by communicating ideas that would improve the use of the product for our customers as well as providing them with ideas for new functionality.
What will I bring to the team?
- Exceptional verbal and written communication skills in English
- Internet & tech savvy
- Basic understanding of the online industry and digital marketing
- Critical thinking and problem solving skills
- Creative skills, bringing new ideas to the team
- Highly service-oriented with customer-facing skills
It’s a plus if you have:
- Previous customer support experience
- Experience with Excel or JIRA
- Experience with SaaS platforms
- Data analysis skills
- Bilingual language skills
Why choose SimilarWeb?
We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At SimilarWeb, you’ll be surrounded by innovative, passionate and creative people that are looking to drive real impact. We are proud to have over 400 talented and passionate professionals, and we strongly believe in winning together as a way of driving a successful business!
- Data Driven: We believe data driven decisions are the key to success and we are evangelists for the power of digital insights
- Passionate: We care deeply about what we do, are accountable for our actions and are committed to helping each other
- Excellence: We believe in excellence as a mindset. It’s in our nature; and we work hard to make a difference
- Winning Together:We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team and working together to reach new heights.