We are looking for a Production Support Engineer to work in a rotating shift with the existing team whose goal is to ensure stability and smooth operation within our infrastructure including QA, UAT and PROD environments. Additionally, the production support department is continuously engaged in collaborations and joint ventures with other departments - support engineers are expected to take on projects outside the scope of their regular daily responsibilities.
Key Duties & Responsibilities:
System monitoring using existing tools – Nagios, ICINGA, scripts & APIs.
Accurate assessment of incidents and escalation as necessary
Working under pressure and precisely documenting and handing off a report at the end of the shift.
Communicating with other departments via email/chat/phone.
Communicating with external vendors and liquidity providers for troubleshooting and maintenance purposes.
Searching through application logs using shell scripts/commands.
Engaging in continuous efforts to improve the FXCM infrastructure. Improving monitoring, logging and automation.
Picking a direction in which to progress and take on long-term, more complex projects.
Must be eligible to work in Israel
English at a professional level (written and verbal)
Advanced knowledge of the Linux Operating System and Utilities
Advanced experience with shell scripting
Strong knowledge of the Microsoft Windows OS and the Office Suite
Strong abilities in complex troubleshooting, problem solving and working under pressure knowing that decisions are impactful to production
Some experience with PL/SQL preferred
Some experience with programming languages(java, python, etc.) is preferred
Some experience with automation, CICD and issue tracking software (e.g Puppet, Jira, Confluence…) is preferred
Some experience with financial markets is preferred
Strong verbal, written and interpersonal skills
Ability to work independently as well as in a team environment
Self-starter. Motivated to take on new projects
Ability to perform other tasks as needed
Office Location: Har Hotzvim,Jerusalem (Work from home an option.)
Hours: Full time, 42.5 hours per week; Monday-Friday, 8am-5pm; Friday, 8am-2:30pm (summer) / 7am-1:30pm (winter). (PLUS 20 vacation days a year and holidays)
Prior to submitting your resume, the firm requests that you do the following: