Riverside empowers companies to record podcasts and video interviews remotely in studio-quality. Since launching, we have experienced rapid growth and are trusted by customers such as Spotify, NY Times, NBC, CNN, and iHeartMedia.
As a part of our growing, global Customer Support Specialist team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Riverside experience.
If you’re constantly curious, a strong writer, have a audio or video engineering background and are technical savvy, we want to hear from you!
During the day you will:
Spend the majority of your time interacting with users by chat, and email and occasionally by video calls
Work closely with other teams to improve our product offerings and messaging around new product features
Run our Zendesk operations
Have an opportunity to learn how riverside operates from the ground up and make a real impact on the future of the organization.
We’re looking for someone who:
Located in Israel and willing to work in a hybrid model
Experience with Enterprise customers a plus
Is technical Savvy
Experience with Zendesk is beneficial
Writes clearly (you need to be fluent and highly proficient in English)
Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how riverside works to a range of audiences from various industries
Can empathize with users and quickly grasp the issues they’re facing
Enjoys the puzzle of solving open-ended problems
Loves constantly learning about a changing technical product, even when it’s a little out of your depth
Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion
Background in video or audio engineering a plus.
Yalla, what are you waiting for? Apply Below