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Job Description
You will be in charge of the technical aspects of customer adoption of our services. You will be
working with some of the biggest music companies in the world to understand their needs and educate them on the
functionalities of our service. The ideal candidate will have client services experience (+2 years) and excellent technical
skills (SQL, data manipulation, grep, etc..).
Responsibilities
Customer Support
● Respond to customer support questions and assess urgency and type of issue.
● Proactively look to resolve customer issues and engage internal team members
● Execute SQL queries to investigate issues and provide assistance
● Collaborate with Sales in pre-sales engagement - product demo, trials, technical review of prospect
Data Analysis/ Technical Troubleshooting
● Support Account Manager with technical troubleshooting of customer configurations
● Provide customer feedback to Product Management and propose an opportunity to improve product
● Speccing (and if possible, implementing) missing tools and functionalities needed by customers
Project Management
● Collaborate with Account Manager to ensure alignment with customer needs/expectations
● Work with product and engineering to plan implementation
● Configure and test the different Revelator product modules based on the customer’s requirements
● Identify ways to continuously improve the onboarding process
Job requirements
● At least 2 years of relevant work experience.
● Solid experience with SQL.
● English - excellent level only (read, write, speak) as you will be working closely with foreign clients and colleagues.
● Superior attention to detail.
● Strong communication and project management skills.
● Familiar with fast-growing startups, a “roll up your sleeves” attitude to get things done.
● Strong sense of pride in customer satisfaction.
Resumes to Jobs@nbn.org.il