This company is based in TLV and is looking for a Customer Experience Advocate!
You will be at the heart of the company and for many, will be the first interaction with this team. This company's clients are passionate about their product, and each day you’ll get to tackle a new challenge, with the reward of knowing you’re helping this company's customers to succeed.
Responsibilities:
- Provide personalized, effective, and insightful support to customer inquiries via multiple channels.
- Understand our users' varied needs and ensure their success with our platform.
- Empower customers to achieve their goals and overcome their challenges with the platform.
- Serve as an ambassador for customers with the rest of the team to ensure that products always serve customers’ needs and expectations.
- Collaborate with the development teams to identify, reproduce and report bugs until resolution.
- Educate customers on new and existing features, best practices, and a variety of use cases across industries. This is achieved by planning and hosting online demos, consultations, and screen shares on both a one-to-one and one-to-many basis.
Requirements:
- 0-2 years of relevant professional experience
- Native English speaker or English mother tongue level - must
- Excellent interpersonal skills and the ability to multitask
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Adaptable to change and takes initiative
- BA Degree in Business or any other relevant field
For more information or to apply send your CV to jobs@urbanrecruits.co.il with "Customer Experience Advocate" in the subject or apply directly via www.urbanrecruits.co.il
