Come and join the world’s leading provider of live IP video solutions. LiveU’s patented cellular bonding technology is used by the world’s top broadcasters (e.g. AP, BBC, CBS, CNN & Sky News) and leading sports organizations (e.g. FIA World Rally Championship, NBA, LaLiga 2|3). LiveU offers a complete range of portable devices for live video coverage together with cloud-based management and video distribution solutions.
Location: Kfar Saba
Customer support Engineer.
Provide complete solutions to complicated technical service calls via telephone
Responsibility for customer support cases coming from both emails and phone calls.
Gain and maintain full knowledge of the company's' products and flows.
Support Sales on-site as best advisor when needed.
Excellent communication skills in - English – Must.
Technical understanding and experience in Linux environment - advantage
Experience in technical support Tier 1
Experience in video – Advantage
Experience in Online streaming (CDN) – Advantage
Experience in telecommunication – Advantage
Experience in a dynamic, fast-paced, hi-tech environment – Advantage
Cognitive and Interpersonal Skills
Strong technical and problem-solving skills
Strong communication skills and excellent team worker
Process monitoring and Control
Organization and order, tying up loose ends