A growing eCommerce tech start-up is looking for an Enterprise Customer Success Manager to join their Tel Aviv team. The candidate will demonstrate core traits of ambition and daring, genuine curiosity about customer’s business needs, strong technical orientation and ability to fine tune solutions.
Responsibilities: - Manage the post-sales relationship for corporate and enterprise accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests. - Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value. - Meet assigned targets for renewal and growth objectives in assigned accounts. - Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. - Ensure the customers receive the utmost value of the company's product. - Actively grow the existing account base to identify new value creation opportunities.
Requirements: - 4+ years of experience as CSM/AM or equivalent customer facing roles in international enterprise B2B customer management. - Proven experience with owning customer’s renewals and expansions technically and commercially.
Your Abilities: - Exceptional customer orientation, interpersonal, listening, written and verbal communication skills. - Ability to lead and motivate, develop clear and creative solutions to problems and manage multiple initiatives simultaneously. - Independent, proactive and out of the box thinker. - English fluency both verbal and written. - Experience in working with e-commerce clients and understanding. - E-commerce analytics - Big advantage
Working Days: From Monday to Friday.
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