Are you looking to get your foot in the door in a hi tech company?
If so, this is the perfect opportunity for you!
An exciting newly-launched start up is looking for a Customer Experience Specialist to join their fast-growing team!
The company is looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and the team forward.
In this key role you will work in a fun, collaborative and entrepreneurial environment where you will ensure that the company is delivering a customer-first, best-in-class service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
Responsibilities - Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity. - Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad. - Provide real-time support related to travel inquiries & emergency events. - Collect & monitor travel intelligence information. - Interact with travel & medical providers. - Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat. - Efficiently handle customer complaints with empathy, knowledge and understanding. - Complete customer requests in a friendly, professional and timely manner. - Work collaboratively across teams and departments to help solve any matter at hand.
Requirements: - Native English speaker / English mother-tongue level- must - Excellent verbal & written communications skills - Ability to display great time management and prioritize workload while remaining organized and efficient - Proven experience in customer service/call center roles - Familiarity with American customer service and culture - A medical and/or travel background - a plus - Tech-oriented - Ability to work in shifts
For more information or to apply send your CV to jobs@urbanrecruits.co.il with "Customer Experience Specialist" in the subject