Are you looking to get your foot in the door in a hi tech company?
If so, this is the perfect opportunity for you!
An exciting newly-launched start up is looking for a Customer Experience Specialist to join their fast-growing team!
The company is looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and the team forward.
In this key role you will work in a fun, collaborative and entrepreneurial environment where you will ensure that the company is delivering a customer-first, best-in-class service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
Responsibilities- Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.- Provide real-time support related to travel inquiries & emergency events.- Collect & monitor travel intelligence information.- Interact with travel & medical providers.- Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.- Efficiently handle customer complaints with empathy, knowledge and understanding.- Complete customer requests in a friendly, professional and timely manner.- Work collaboratively across teams and departments to help solve any matter at hand.
Requirements:- Native English speaker / English mother-tongue level- must- Excellent verbal & written communications skills- Ability to display great time management and prioritize workload while remaining organized and efficient- Proven experience in customer service/call center roles- Familiarity with American customer service and culture- A medical and/or travel background - a plus- Tech-oriented- Ability to work in shifts
For more information or to apply send your CV to email@example.com with "Customer Experience Specialist" in the subject